TIPGENIE HAS ARRIVED.

TipGenie is revolutionizing the service industry by enabling tipped service workers to recover lost tips.

We’ve designed for the tipped service industry the first mobile payments system for managing and disbursing tips. TipGenie is a solution that integrates cashless tipping, customer feedback, and business intelligence. On one single platform.

In today’s cashless society, businesses like hotels with tipped employees can’t afford for their employees’ earnings decline. TipGenie empowers businesses to increase and stabilize their employees’ take-home earnings by recovering the lost opportunity for a tip.

Improving employee satisfaction and retention

At TipGenie, we understand that hoteliers are faced with tough decisions when it comes to your staff and compensation. and in the In today’s increasingly cashless society, your employees are taking home less. When forced to make cuts, the only levers are to cut pay or reduce the workforce, both of which results in higher turnover and lowered satisfaction for both your employees and as a result, for your guests.

Service tipping, no cash required.

Have you ever wanted to leave a tip but didn’t have the cash or right change? You’re not alone.

As the hotel and travel industry adapts to an increasingly cashless and mobile society, fewer and fewer hotel guests are carrying cash with an increasing preference for mobile payments. 

  • Research shows that 80% of guests support tipping in the hotel and hospitality industry.

  • But tipped employees are seeing a dramatic decline in their tips.

  • Ask any front desk employee about the times they’ve been asked for change or a valet who has been told, “Sorry, I don’t have cash,” and they will validate.

Managers and owners must address this growing crisis with its most at risk employees.  Decreased income from lost tips has a disproportionately negative impact on lower-wage workers – room attendants, valet, bellman, and other tipped employees in the hotel industry -- who rely on those tips to supplement their earnings.  We buy pizzas, order rides, and pay for our coffee with our smartphones; why can’t we just as easily leave a cashless tip to show our appreciation for your hotel service workers?

Cashless tipping

Digital, cashless tipping

Now a guest without cash can send a tip using their mobile phone’s camera.

  • easily, instantly, and securely

  • no app or download 

  • tips are discreet

  • no public display of transactions

  • no personal information exchanged

TipGenie processes the payment using Stripe which transfers the funds to the business. The business then disburses the tips to the employees.

Real-time feedback


Actionable insights

TipGenie allow guest to rate their service, provide a review, and offer suggestions for improvement. When a customer uses TipGenie to leave a tip, TipGenie sends the service employee a notification along with any feedback.

TipGenie delivers insights from tip transactions and feedback to encourage data-driven decision making.

Our Solution

Recognized by Skift.com, TipGenie offers a glimpse into the future of hotel and travel technology.

Our three-way mobile payments system solves the multiple pain points experienced by customers, employees, and employers. TipGenie builds customized cashless tipping solutions — for everyone — from the small cafe with five employees to hotels with hundreds of service employee

TipGenie’s customized tipping systems offer a way for businesses to supplement or replace traditional cash-based tipping to enable workers to recover the lost opportunity to earnings. Tipping with TipGenie requires no expensive integration. Customers do not have to download a third-party app, register for an account, or exchange emails or personal information. Tip transactions are private, safe, and secured through Stripe. We enable tipped employees to receive and track tips through direct payout, just like Lyft drivers. .

Increase employee earnings. With cash on the decline, the earnings of employees who have long-depended on cash -  service workers who rely on cash tips for income - are poised to become causalities of a cashless society.  Cashless tipping can increase earnings up tow 20-30% through instant and direct payout to the employee. Enabling the recovery of lost tips through mobile payment directly and positively impacts the financial health of employee. Recognized by the New York Times, TipGenie enables employers and their employees to recover the lost opportunity for earnings.

Raise employee morale. Decreased income for employees can quickly spiral into a cascade that can impact negatively on the employer —increased turnover and a decline in the quality of service. By increasing employee earnings, TipGenie raises morale and offers a way for recognizing employee's’ performance. Happier employees are more likely to stay, reducing the likelihood for costly staff turnover and saving hiring costs.  Loyal and satisfied employees deliver better service.  Good service brings in positive reviews. Positive reviews bring in new and returning customers

Improve on-the-job performance. Real-time feedback provided by guests at the time of transaction provides employee with insight about his or her on-the-job performance. This feedback is unique: The business can customize the questions asked to guest. Feedback is sent to the employee and shared with the employer — simultaneously.

Provide actionable insights. In today's data-driven world, businesses need multiple sources of data. TipGenie brings together data generated by payment transactions into a single platform a single platform that requires little to no integration. We enable tailor-made methods for business intelligence while raising employee morale, boosting workplace motivation, and improving service quality.

 FAQ

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Q: What is TipGenie?

TipGenie is a proprietary software platform designed for the tipped service industry. It is a system that integrates digital, cashless tipping, real-time feedback, and analytics into one, single platform.

Q: What does TipGenie do?

TipGenie provides service providers in the hotel, travel, and tipped service industry with a simple and seamless solution for enabling the recovery of cash tips in an increasingly cashless society.

Q: What is a cashless tip?

A cashless tip is a digital, mobile payment that a user can send through a mobile device.  It's for those situations when a guest would like to leave a tip but doesn't have the cash or the exact change. The most appreciative customer with no cash has little choice but to walk away feeing guilty and awkward. Using your mobile phone to tip solves that problem.

Q:  How does TipGenie work?

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The guest sending the tip needs a mobile phone with a camera. No mobile app is needed. The employee receiving a tip does not need an app or a mobile device on hand, just a Stripe account to be paid their tips. The business implementing a cashless tipping program needs a way of making the QR codes visible and visual. TipGenie’s system is flexible. QR codes can be displayed that matches the service provider’s branding.

Q: What is a QR code?

A QR code consists of black squares arranged in a square grid on a white background, which can be read by an imaging device such as a mobile phone camera or scanner. The information embedded in the QR code cannot be easily read with the naked eye. QR codes are nearly impossible to manipulate once published or generated!

A QR Code offers a way to make tipping fast, easy, and secure through Stripe which processes the payments. TipGenie enables guests with no cash to leave a tip by scanning a QR code using their iPhone camera, while Android users will use a QR scanner app.  A guest 1) points the camera at QR code; 2) follows the prompts; and 3) leaves a tip with feedback. All of that — enabled by a single QR code! 

Q: How does TipGenie use QR codes?

TipGenie has built into our platform the ability to generate QR codes and link them to a user account. Each code that is generated is unique. Scanning a TipGenie-generated QR code directs the guest a tipping screen where the guest can enter a tip. No typing or trying to write down a URL address, name, phone, or email.  QR codes are assigned to an individual person, employee, team, group, department, location. Think of it as a virtual tip jar. The information embedded in the QR code cannot be easil Our QR codes are special!  

Q: What’s unique about TipGenie’s system of cashless tipping?

  1. Anonymous payments. Unlike many peer-to-peer mobile payment systems, with TipGenie, the guest does not need to download an app or exchange personal details to send a tip. Our transactions are anonymous.

  2. Fast. All a customer needs is a mobile phone with a camera. The guest points their phone camera over the QR code and a payment screen is activated. The customer enters the tip amount and personalized feedback.

  3. Easy. Employee does not need a mobile device to be tipped. All that’s needed is a TipGenie QR code, uniquely assigned to the individual employee.

  4. Transparency. Tipped employees are notified in real-time when a tip is sent. Feedback is shared simultaneously with employee and employer. Employees can view their tip history and manage tips through Stripe.

  5. Security. We are proud to use Stripe, an industry leader to process payments. TipGenie does not store any personal or financial information on our servers.

Q: What’s TipGenie’s mission?

TipGenie’s mission is to educate consumers, empower employees, and encourage businesses to make better, data driven decisions. We believe in building emotionally-intelligent products that combine humanity and technology that will improve the daily lives of low-wage workers. Our current focus is on improving their financial health and using technology to increase financial inclusion. By optimizing existing mobile and financial technology, we’re creating a service-centered ecosystem in which tip transactions, actionable insights, and appreciation powers a self-sustaining cycle of financial value and economic benefits for all stakeholders.