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IT’S A CASHLESS SOCIETY

Do you have change for a $20 bill?

Have you ever wanted to leave a tip for the hotel housekeeper, valet, bellman, shuttle driver, but didn't have the cash, right amount, or time to get change? 

Mobile-carrying Millennials represent a rapidly growing customer base for the travel industry.

Mobile-carrying Millennials represent a rapidly growing customer base for the travel industry.

You’re not alone. 50% of Americans carry cash with them only about half the time. Only 1 in 10 people choose cash as their preferred form of payment.

Named by Skift.com as one of five new travel startups to watch for offering a glimpse into the future of travel, TipGenie is modernizing service tipping by replacing cash with mobile payments.

No longer do guests need to dig into pockets, rifle through purses, run to the nearest ATM, or ask for change. Now appreciative customers can leave a tip by scanning a unique QR code with their mobile phone camera — at anytime from anywhere.

OUR SOLUTION

DEMO: Point or hover your mobile phone camera over this QR code. Payments are live.

DEMO: Point or hover your mobile phone camera over this QR code. Payments are live.

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Now you can use the camera on your mobile phone to tip and send feedback. It’s fast, easy, secure, and convenient. Tip at anytime. From anywhere.

It’s a mobile world.

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QR CODE powered payments

TipGenie gives QR codes the power of a mobile payment.

We generate unique QR codes that are linked and assigned to employees, specific locations, groups, departments, events, rooms — each QR code is like a virtual tip jar.

A customer simply hovers or points their phone camera at the QR code. A tipping screen appears. The guest confirms the tip recipient, enters the amount, and provides feedback.

Customized branding and messaging

QR codes are displayed in signage — customized to match a business’s branding and style of messaging. We offer signage design or a business can choose to manage that process. Providing signage for QR codes is a creative and educative process — the options are limitless.  We leave that decision to you.

Simple to use, easy to implement

Unlike other mobile payment apps, TipGenie does not require the downloading of an app. There’s no account to create. No emails or personal information to exchange. For business, TipGenie requires little to no integration of expensive software.

Anonymous tipping, instant payouts

With TipGenie, tips are anonymous - the employee receiving the tip cannot identify the sender. When a tip is sent, the employee receiving the tip is notified through SMS. We use Stripe, an industry leader and global payments processor to process our tip transactions. All payment information is kept on Stripe’s secure and encrypted servers.

REAL-TIME customer feedback

Our approach to feedback is unique. Making real-time feedback direct and transparent to employees helps improve their performance. TipGenie enables the feedback received at the time of tipping to be shared simultaneously with the employee and manager.

By bringing transparency to the process we provide a more delightful and seamless experience for appreciating and recognizing the individual employee and their service.

OUR PLATFORM

A new way of looking at tipping

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In today's data-driven world, businesses need multiple sources of data. Tips offer a real-time opportunity to collect data, in real-time and on-site.  A tip, big or small, when coupled with guest feedback provides valuable insights for the business. TipGenie optimizes tip transactions to generate new analytics about employee performance, customer experience, satisfaction, and service quality.

Business intelligence to improve decision-making

TipGenie can translate insights from service feedback and payment transactions into transactional, operational, performance, and predictive analytics

TipGenie can translate insights from service feedback and payment transactions into transactional, operational, performance, and predictive analytics

TipGenie is working with businesses of every size, stage, and sector to build customized systems for managing the collection and disbursement of tips.  We enable businesses to customize how they collect real-time guest feedback and link tip transactions to employee performance. TipGenie brings together data generated by payment transactions into a single platform that requires little to no integration. 

Say goodbye to comment cards

Why should a business have to wait for that online review to learn about a situation that could have been remedied during their stay? Often, guests are asked to provide feedback on a service that is disconnected from the experience. With surveys, guest are asked to recall details or emotions that are forgotten after the experience.

When it comes to understanding capturing the dynamics of guest-employee interactions, TripAdvisor, Yelp, or Expedia offer limited ways of capturing those insights. TipGenie’s value is unique in three ways.

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  • Real-time reviews. Guest feedback can be linked to time of service. What better time than to ask a guest, “What did you appreciate about our employee?”

  • Personalized feedback Feedback can be linked to an individual employee, team, or location. Real-time feedback is kept within the business which enables an immediate response and sets up a conversation about what matters: performance.

  • Targeted insights. A unique feature of TipGenie’s platform is the ability for businesses to customize their settings to ask customers targeted questions — about new services, amenities — anything that can inform decision-making.

GOOD TIMING FOR A MARKET OPPORTUNITY

Cashless guests, millennials, and mobile technology is shaking up the hotel, travel and service industry.

Guests not having cash in these service sectors creates a dilemma for both the business and the guest. Businesses are responding by eliminating cash tipping or using payment systems that force guests to enter a tip, before receiving service. But this is an even bigger problem for employees who are seeing their tips decline.

TipGenie sees these solutions as taking the appreciation out of service tipping. That’s why we’re turning this problem into an opportunity to optimize existing mobile and financial technology to not only solve these pinpoints but to generate new value.

Hotels.  The US hotel industry has a  $200 billion  market value and a global market of  $534 billion . Global growth is projected to continue and is estimated to reach $700 billion on 2021. There are 5 million rooms cleaned by 450,000 hotel housekeepers, 90% of whom are women who make an average of $11.37 an hour, not including tips.

Hotels. The US hotel industry has a $200 billion market value and a global market of $534 billion. Global growth is projected to continue and is estimated to reach $700 billion on 2021. There are 5 million rooms cleaned by 450,000 hotel housekeepers, 90% of whom are women who make an average of $11.37 an hour, not including tips.

Travel.  Millennials are a fast growing segment of travelers, preferring  experience  and activities over material items. They spent an estimated  $226 billion  for travel during 2015. For Millennials, service matters. They are more likely to use guest services, rely on guest reviews, and are twice as likely to use mobile payments.

Travel. Millennials are a fast growing segment of travelers, preferring experience and activities over material items. They spent an estimated $226 billion for travel during 2015. For Millennials, service matters. They are more likely to use guest services, rely on guest reviews, and are twice as likely to use mobile payments.

Bars.  There are  50,000  bars and  600,000  bartenders in the US. Bartenders outnumber clergy by 2:1.

Bars. There are 50,000 bars and 600,000 bartenders in the US. Bartenders outnumber clergy by 2:1.

Cafes.  Approximately  77%  of Americans drink coffee everyday. There are an estimated  50,000  cafes (and tip jars) in the US.

Cafes. Approximately 77% of Americans drink coffee everyday. There are an estimated 50,000 cafes (and tip jars) in the US.

Catering,  There are approximately  200,000  employees who work in catering and mobile food delivery services.

Catering, There are approximately 200,000 employees who work in catering and mobile food delivery services.

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