A new way of looking at tipping
In today's data-driven world, businesses need multiple sources of data. Tips offer a real-time opportunity to collect data, in real-time and on-site. A tip, big or small, when coupled with guest feedback provides valuable insights for the business. TipGenie optimizes tip transactions to generate new analytics about employee performance, customer experience, satisfaction, and service quality.
Business intelligence to improve decision-making
TipGenie is working with businesses of every size, stage, and sector to build customized systems for managing the collection and disbursement of tips. We enable businesses to customize how they collect real-time guest feedback and link tip transactions to employee performance. TipGenie brings together data generated by payment transactions into a single platform that requires little to no integration.
Say goodbye to comment cards
Why should a business have to wait for that online review to learn about a situation that could have been remedied during their stay? Often, guests are asked to provide feedback on a service that is disconnected from the experience. With surveys, guest are asked to recall details or emotions that are forgotten after the experience.
When it comes to understanding capturing the dynamics of guest-employee interactions, TripAdvisor, Yelp, or Expedia offer limited ways of capturing those insights. TipGenie’s value is unique in three ways.
Real-time reviews. Guest feedback can be linked to time of service. What better time than to ask a guest, “What did you appreciate about our employee?”
Personalized feedback Feedback can be linked to an individual employee, team, or location. Real-time feedback is kept within the business which enables an immediate response and sets up a conversation about what matters: performance.
Targeted insights. A unique feature of TipGenie’s platform is the ability for businesses to customize their settings to ask customers targeted questions — about new services, amenities — anything that can inform decision-making.