Gratus is a win-win-win.
Smart businesses know the value of good business intelligence.
Do you know what makes your guests happy and satisfied with their experience? Smart solutions start with awareness about what makes customers happy and what doesn't. In today's data-driven world, hoteliers need multiple sources of data. Our business intelligence platform provides real-time feedback, actionable insights, and performance analytics to tipped service businesses, such as hotels.
Effective management requires accurate performance analytics.
Are your employees motivated to deliver consistent, high-quality service? Do they have the capacity? No business should have to wait for that online review to learn about a situation that could have been remedied during their stay. We provide hotels with emotionally intelligent analytics coupled with quantitive metrics to provide a true picture of what's happening in your business.
Valued employees will appreciate the opportunity to recover lost earnings.
It's a cashless society. Gratus.io helps employees to recover a lost opportunity for a tip by enabling guests to use their phone to tip and express appreciation. Guest feedback is then communicated back to the individual employee, department, and management. Instantly. Simultaneously. Electronically. Say goodbye to comment cards.
And the win for the customer? Say goodbye to that awkward and inconvenient moment of, "Sorry, I don't have cash."