In today's data-driven world, hoteliers need multiple sources of data. Gratus provides real-time feedback, actionable insights, and performance analytics to tipped service businesses, such as hotels.
Are your employees motivated to deliver consistent, high-quality service? Do they have the capacity? No business should have to wait for that online review to learn about a situation that could have been remedied during their stay.
Guest feedback is then communicated back to the individual employee, department, and management. Instantly. Simultaneously. Electronically. Say goodbye to comment cards.
Accurate performance analytics.
We provide hotels with emotionally intelligent analytics coupled with quantitive metrics to provide a true picture of what's happening in your business.
data about guest experience, customer appreciation, and employee performance is central in making good decisions about operations, services, design, and human resources.