Data Driven

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Real-time intelligence.

In today's data-driven world, hoteliers need multiple sources of data. Gratus provides real-time feedback, actionable insights, and performance analytics to tipped service businesses, such as hotels.  

Are your employees motivated to deliver consistent, high-quality service?  Do they have the capacity?  No business should have to wait for that online review to learn about a situation that could have been remedied during their stay.

Guest feedback is then communicated back to the individual employee, department, and management. Instantly. Simultaneously.  Electronically.  Say goodbye to comment cards.  

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Accurate performance analytics.

 We provide hotels with emotionally intelligent analytics coupled with quantitive metrics to provide a true picture of what's happening in your business. 

data about guest experience, customer appreciation, and employee performance is central in making good decisions about operations, services, design, and human resources.