Gratus is a win-win-win for hotels, their guests, and their employees.
Smart hotels know the value of good business intelligence.
Do you know what makes your guests happy and satisfied with their experience? Smart solutions start with communication and awareness about what makes customers happy and what doesn't. If you manage or own hotels, then you need good data. Our business intelligence platform provides real-time feedback, actionable insights, and performance analytics. We provide hotels with emotionally intelligent analytics to empower data-driven decision-making.
Good management requires accurate performance analytics.
Good data drives good decision-making. Are your employees motivated to deliver consistent, high-quality service? Do they feel empowered to solve problems? No business should have to wait for that online review to learn about a situation that could have been remedied during their stay. The opportunity to make a customer happy begins and ends with your employees. It's simple: Value your employees and they will value your customers.