We're an early stage, Silicon Valley based, fintech and social impact startup in the business of redefining business intelligence.
We've built Gratus specifically for tech-savvy businesses who understand that data about guest experience, customer appreciation, and employee performance is central in making good decisions about operations, services, design, and human resources.
Gratus is for three stakeholders in the hotel ecosystem ~ any guest, any employee, any manager, any owner ~ who appreciates mobile and financial technology and believes in its power to influence positive change.
Gratus is a uniquely powerful solution for educating guests, empowering employees, and enabling emotionally intelligent, data-driven decisions.
Gratus solves three problems with three integrated features.
#1 Mobile payments
Problem: It's a cashless society. Solution: Replace cash with mobile payments. No cash means no tip. That's awkward and a loss of earnings. Gratus enables digital tipping through mobile payments
#2 Real-time feedback
Problem: It's a paperless world. Solution: Go digital.
We're done with comment cards and paper surveys. Gratus provides real-time feedback for employees, hotel management and ownership to improve guest experience and service quality.
Problem: Many questions. No answers. Solution: Provide data.
No data means decisions based on guesses. Gratus is the first company that will seamlessly generate performance, operational, and transactional analytics through tip transactions.