FAQ

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Q: What does TipGenie do?

TipGenie provides service providers in the hotel, travel, and tipped service industry with a simple and seamless solution for enabling the recovery of cash tips in an increasingly cashless society.

Our mobile payments platform allows a guest without cash to leave a tip with feedback by simply using their phone. TipGenie combines the convenience of Venmo, the power of PayPal with service reviews of Yelp to create an ecosystem for guests, employees, and businesses to interact — through the power of appreciation.

Q:  What's a cashless tip?

A cashless tip is a digital, mobile payment.  It's for those situations when a guest would like to leave a tip but doesn't have the cash or the exact change. The most appreciative customer with no cash has little choice but to walk away feeing guilty and awkward. Using your mobile phone to tip solves that problem.

Q:  How does TipGenie work?

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TipGenie enables guests with no cash to leave a tip by scanning a QR code using their mobile phone camera. A guest 1) points or hovers the camera at TipGenie QR code; 2) follows the prompts; and 3) leaves a tip with feedback.

How do I send and receive a cashless tipping?

The guest sending the tip needs a mobile phone with a camera. No mobile app is needed. The employee receiving a tip does not need an app or a mobile device on hand, just a Stripe account to be paid their tips. The business implementing a cashless tipping program needs a way of making the QR codes visible and visual. TipGenie’s system is flexible. QR codes can be displayed that matches the service provider’s branding.

Why QR codes?

TipGenie has built into our platform the ability to generate and issue QR codes and link them to a employee or employer’s account. Tips are paid out to this account. Each code that is generated is unique.

A QR Code offers a secure way to make tipping easy.  The information embedded in the QR code cannot be easily read with the naked eye. QR codes are extremely difficult to manipulate once published or generated. Scanning a TipGenie-generated QR code directs the guest to the tip receiver’s screen where they enter a tip. No typing or trying to write down a URL address, name, phone, or email.  All of that activity is what TipGenie’s payments platform directs, manages, and protects.

Q: What’s unique about TipGenie’s system of cashless tipping?

  1. Anonymous payments. Unlike many peer-to-peer mobile payment systems, with TipGenie, the guest does not need to download an app or exchange personal details to send a tip. Our transactions are anonymous.

  2. Fast. All a customer needs is a mobile phone with a camera. The guest points their phone camera over the QR code and a payment screen is activated. The customer enters the tip amount and personalized feedback.

  3. Easy. Employee does not need a mobile device to be tipped. All that’s needed is a TipGenie QR code, uniquely assigned to the individual employee.

  4. Transparency. Tipped employees are notified in real-time when a tip is sent. Feedback is shared simultaneously with employee and employer. Employees can view their tip history and manage tips through Stripe.

  5. Security. We are proud to use Stripe, an industry leader to process payments. TipGenie does not store any personal or financial information on our servers.

Q: What’s TipGenie’s mission?

We’re a comprehensive solution for enabling the expression of appreciation through service tipping. We believe that moving to a cashless systems of payments will not eliminate customers’ need to express appreciation.

TipGenie’s mission is to educate consumers, empower employees, and encourage businesses to make better, data driven decisions. We believe in building emotionally-intelligent products that combine humanity and technology that will improve the daily lives of low-wage workers. Our current focus is on improving their financial health and using technology to increase financial inclusion. By optimizing existing mobile and financial technology, we’re creating a service-centered ecosystem in which tip transactions, actionable insights, and appreciation powers a self-sustaining cycle of financial value and economic benefits for all stakeholders.